___ Managerial Team-Building; Conflict Management/Problem Solving
___ Reconstructing Your Work Team in the Midst of Change
___ Critical Steps to Successful Customer Service
___ Quality Customer Service: Measuring Satisfaction
___ Effective Conflict Management
___ Human Side of Management for the Indian Office
___ Stress & Time Management in Tribal Organizations
___ Supervisory Skills from A-Z in Culturally Diverse Settings
___ Writing for Results
___ Effective Written (Technical) Communications
___ Managers' Guide to Employment Law in Tribal Organizations
___ Preventing Sexual Harassment in the Workplace
___ Addressing Workplace Violence
___ Freedom of Information Act (FOIA) & Privacy Act
___ Family Medical Leave (FMLA) & Fair Labor Standards (FLSA)
___ Drug-Free Workplace Act
___ Choosing & Managing Affordable Health and other Benefits
___ Interviewing Skills as "Art" & Science
___ Background Investigations
___ Personnel Evaluations
___ Process of Program Evaluation
___ Addressing Poor Employee Performance
___ Employee Grievance Procedures
___ Progressive Discipline: Managing Employee Performance
___ Using Positive Discipline
___ Terminating Employees: Least Pleasant of Managerial Tasks
___ Management by Responsibility
___ Mentoring
___ Cultural Diversity: Managing Differences
___ Tribal Employees' Record-Keeping Requirements
___ Establishing a Tribal Career-Development Program
___ Improving Communication: Manager-to-Manager